Terms of Service

1. General

These terms and conditions apply to all purchases made through the Cryptic Cargo website, between the buyer of the Cryptic Cargo escape game experience, gift card and/or additional services (customer) and Cryptic Cargo Ltd Oy (Company ID: 2853646-4, Adress: Punavuorenkatu 15 D 77 00150 Helsinki, Finland) (vendor). The parties, the customer and the vendor, form a contract of ordering an escape room experience, additional services and/or a gift card . This document consists of terms and conditions for this contract.

The customer accepts these terms and conditions by ordering.

2. Ordering

The customer must be at least 18 years old in order to order. Orders are made on the Cryptic Cargo website, and the order need to be paid during the process, using the provided payment methods. The payment methods are provided by Checkout Finland Oy.

During ordering, the customer must give out the requested contact information to Cryptic Cargo. This information is collected to be used in possible problem situations, and to eventual additional billing. The customer must give out correct and accurate contact information.

The order is confirmed when the vendor sends an order confirmation to the email adress the customer has provided. The order confirmation requires a successful payment. The order can be cancelled if the vendor hasn’t received the payment from the customer, even after the order confirmation has been sent out. Cryptic Cargo takes no responsibility in situations where the website, the customer’s own internet connection or any other circumstance causes the order to be cancelled before the order confirmation is sent to the customer.

If Cryptic Cargo has a reason to expect that the customer will act fraudulently or harmfully against Cryptic Cargo, they have the right to cancel the customer’s order.

2.1 Payment methods

Checkout Finland Oy provides the payment methods in our webstore. Checkout is a secure payment gateway and it has all the needed permits in Finland to function as a payment gateway. The service is operated by Checkout Finland Oy (company number 2196606-6) and it’s a part of OP Ryhmä.

Checkout payment gateway will be used when you purchase services or products from our webstore. If your bank statement or credit card bill shows Checkout Finland Oy, you have used Checkout Finland to pay your order.

The webstore, Cryptic Cargo, is responsible of the marketing and delivery. We take care of the legal requirements of the purchase. If you have complaints or want to return a product, you should contact us, Cryptic Cargo, directly.

You can make a payment using Finnish banks’ payment gateways. You can pay through Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken. On your bank statement, the recipient of the payment will be shown as Checkout Finland Oy, and the payment will be further transferred to Cryptic Cargo. You will be directed to your own bank’s web service to make a secure payment.

Checkout Finland offers also a possibility to pay through bank transfer.

3. Cancellations

The gift cards purchased through Cryptic Cargo have a 14 day free cancellation period. If the customer wants to cancel the gift card purchased, they need to send an email to contact@crypticcargo.com within 14 days from purchasing.

The Cryptic Cargo experience doesn’t allow cancellations, but the customer can change their booking to an open gift card equal to the sum paid during booking. To receive a gift card with the complete sum paid during booking, the customer needs to contact contact@crypticcargo.com and request the change at the latest 7 days before the booking in question. If the customer wants to change the booking to a gift card later than 7 days before, Cryptic Cargo has the right to keep 50% of the paid amount, and deliver a gift card that equals 50% of the sum paid. If a booking has been changed to a gift card, the gift card can’t be returned.

4. Terms of playing

The players must watch the instructional video shown before the game and follow all the rules given in it. The players are not allowed to break any items, change them in any way or take items with them after the game. No items need to be broken in order to solve the game.

It is not allowed to eat or drink any game items or to disassemble or misuse any electronics. Cryptic Cargo Ltd Oy is not responsible for any damage, resentment or loss of revenue playing the game, organising games to others or using the game items can cause. The customer is responsible for telling about the terms of playing to the other players.

5. Liability

All the game items must be returned in the same condition as they were received. The customer (person who ordered the game) is responsible to Cryptic Cargo Ltd Oy for any broken, altered, dirty or unreturned items or any other damage caused to Cryptic Cargo. If the game is returned late, Cryptic Cargo has the right to bill all the additional days from the customer.

6. Copyright

Cryptic Cargo owns all the rights to all material in its games and on their website. The Cryptic Cargo games are not allowed to be copied, and solutions to puzzles are not allowed to be shared in digital channels. Anyone copying the games or other materials is forced to pay for damage caused.