{"id":458,"date":"2019-03-07T15:25:33","date_gmt":"2019-03-07T15:25:33","guid":{"rendered":"https:\/\/www.crypticcargo.com\/fi\/?page_id=458"},"modified":"2019-05-07T17:57:10","modified_gmt":"2019-05-07T17:57:10","slug":"help-center","status":"publish","type":"page","link":"https:\/\/www.crypticcargo.com\/fi\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1865282351\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-652826144\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h3 class=\"uppercase\"><strong>Help Center<\/strong><\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-652826144 {\n  width: 60%;\n}\n#text-box-652826144 .text {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1865282351 {\n  padding-top: 500px;\n}\n#banner-1865282351 .bg.bg-loaded {\n  background-image: url(https:\/\/www.crypticcargo.com\/fi\/wp-content\/uploads\/sites\/2\/2019\/03\/Cryptic_cargo_helpcenter2-1024x512.png);\n}\n#banner-1865282351 .overlay {\n  background-color: rgba(0,0,0,.5);\n}\n<\/style>\n  <\/div>\n\n\n\t<section class=\"section\" id=\"section_237679647\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-379636879\">\n\n\n\t<div id=\"col-940685490\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-900270839\">\n\n\n\t<div id=\"col-23399592\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Welcome to the help center\u00a0<\/h2>\n<p>On this page you can find <strong>frequently asked questions<\/strong> as well as<strong> technical help articles<\/strong> to help you with advanced technical questions such as viewing the game from a TV with chromecast, advanced gameplay etc.\u00a0\u00a0<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<h2>FAQ General <\/h2>\n<div class=\"accordion\" rel=\"1\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is Cryptic Cargo?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Cryptic Cargo is an escape room experience that is truly portable and customizable to your needs. Our portable escape room games consist of a suitcase filled with escape room game items, and a smart phone app that delivers hints, soundscape, timer and additional puzzles to your experience. Before starting a game, the app will also take the players through an instructional video to make sure everyone can play the game.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where does Cryptic Cargo originate from?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Cryptic Cargo is a Finnish innovation, born in Punavuori district in Helsinki. You can read more about our story in a blog post coming up soon!\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is Cryptic Cargo only an app?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>No, Cryptic Cargo is not only an app. The game consists of a smartphone application and a physical game, so you need our escape room suitcase in order to play the game.\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What kinds of games do you have?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We have released our first game, The Outbreak, which is approximately a 1,5h experience. We will however be adding new escape games in the future. If you want to affect the coming themes, subscribe to our mailing list so you receive our surveys, we want to know your opinion!\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What kind of language options do you have?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Our games will be available in Finnish, English and Swedish. All the physical clues are already in all these three languages, but the app is currently only available in English. The new language versions will be added as soon as possible.\u00a0\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where is Cryptic Cargo available?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Cryptic Cargo escape room game pick-ups are available in Helsinki, but the games can be taken anywhere. If you would like to play Cryptic Cargo in another city, send us a message and we can discuss the possibility to deliver a game to your event anywhere!\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do you have tips for escape room first timers?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Playing an escape game for the first time can be a bit confusing, and because of this you can find a blog post that you can read in order to prepare yourself for the game!<\/p>\n<p>Cryptic Cargo games can be played without a timer if you want to have more time to think and solve the game.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How is Cryptic Cargo different from normal escape rooms?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Cryptic Cargo&#8217;s escape room games deliver a quality immersive escape room experience wherever you need without a higher cost than a regular escape room. Cryptic Cargo games consist of all the different important parts of a genuine escape room, including an immersive soundscape, physical puzzles and varied tasks, timer and a working hint delivery system. What the games don&#8217;t include is an actual room. If you want, you can however decorate the game area as you want to add extra immersion!\u00a0<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1514438982\">\n\n\n\t<div id=\"col-190992343\" class=\"col medium-4 small-12 large-4\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>FAQ Store <\/h2>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1828292352\">\n\n\n\t<div id=\"col-555970400\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>I can't order games to different dates in the same order. What should I do?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>If you want to order games to different dates, you will need to make separate reservations to the different dates to make sure you will get the games without problems from the pick-up locations.\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I choose home delivery?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>A home delivery option will be added as soon as possible, but it&#8217;s not currently available in the store. If you want a home delivery, please contact us so we can fix it for you.\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>My game code didn't arrive with the purchase confirmation, is everything ok?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>No worries, everything is okay. The game code will arrive before your reservation in a separate email.\u00a0<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_237679647 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_399166240\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:1px 0px 1px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-equal\"  id=\"row-79610622\">\n\n\n\t<div id=\"col-917693449\" class=\"col medium-3 small-12 large-3\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"uppercase\">Latest Tech Help articles<\/h2>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2076488553\" class=\"col medium-9 small-12 large-9\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-1 has-shadow row-box-shadow-1 slider row-slider slider-nav-circle\"  data-flickity-options='{\"imagesLoaded\": true, \"groupCells\": \"100%\", \"dragThreshold\" : 5, \"cellAlign\": \"left\",\"wrapAround\": true,\"prevNextButtons\": true,\"percentPosition\": true,\"pageDots\": false, \"rightToLeft\": false, \"autoPlay\" : false}'>\n\n  \t\t<div class=\"col post-item\" >\n\t\t\t<div class=\"col-inner\">\n\t\t\t<a href=\"https:\/\/www.crypticcargo.com\/fi\/en\/advanced-gameplay\/\" class=\"plain\">\n\t\t\t\t<div class=\"box box-vertical box-text-bottom box-blog-post has-hover\">\n          \t\t\t\t\t<div class=\"box-text text-left\" style=\"background-color:rgb(255, 255, 255);\">\n\t\t\t\t\t<div class=\"box-text-inner blog-post-inner\">\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h5 class=\"post-title is-large \">Advanced gameplay<\/h5>\n\t\t\t\t\t<div class=\"post-meta is-small op-8\">07.05.2019<\/div>\t\t\t\t\t<div class=\"is-divider\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<p class=\"from_the_blog_excerpt \">Cryptic Cargo is all about customization and experiencing the escape room the way you want. [...]\t\t\t\t\t<\/p>\n\t\t\t\t\t                    \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_399166240 {\n  padding-top: 43px;\n  padding-bottom: 43px;\n  min-height: 276px;\n  background-color: rgb(241, 241, 241);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"spay_email":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.6.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Center - Cryptic Cargo Finland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.crypticcargo.com\/fi\/en\/help-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - Cryptic Cargo Finland\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.crypticcargo.com\/fi\/en\/help-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Cryptic Cargo Finland\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/crypticcargo\/\" \/>\n<meta property=\"article:modified_time\" content=\"2019-05-07T17:57:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.crypticcargo.com\/fi\/wp-content\/uploads\/sites\/2\/2019\/05\/CrypticCargo_FBSharepicture_smalljpg.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"886\" \/>\n\t<meta property=\"og:image:height\" content=\"664\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CrypticCargo\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"4 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.crypticcargo.com\/fi\/fi\/#organization\",\"name\":\"Cryptic Cargo Ltd Oy\",\"url\":\"https:\/\/www.crypticcargo.com\/fi\/fi\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/crypticcargo\/\",\"https:\/\/www.instagram.com\/crypticcargo\/\",\"https:\/\/www.linkedin.com\/company\/crypticcargo\/\",\"https:\/\/www.youtube.com\/channel\/UCixXBxP9DLGJuKtpR21REpQ\",\"https:\/\/twitter.com\/CrypticCargo\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.crypticcargo.com\/fi\/fi\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.crypticcargo.com\/fi\/wp-content\/uploads\/sites\/2\/2019\/05\/CC-suitcase-icon-small-with-dropshadow.png\",\"width\":470,\"height\":482,\"caption\":\"Cryptic Cargo Ltd Oy\"},\"image\":{\"@id\":\"https:\/\/www.crypticcargo.com\/fi\/fi\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.crypticcargo.com\/fi\/fi\/#website\",\"url\":\"https:\/\/www.crypticcargo.com\/fi\/fi\/\",\"name\":\"Cryptic Cargo Finland\",\"description\":\"Portable escape rooms\",\"publisher\":{\"@id\":\"https:\/\/www.crypticcargo.com\/fi\/fi\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.crypticcargo.com\/fi\/fi\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.crypticcargo.com\/fi\/en\/help-center\/#webpage\",\"url\":\"https:\/\/www.crypticcargo.com\/fi\/en\/help-center\/\",\"name\":\"Help Center - 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